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Privacy Policy

‍Campster.kids and Campsterkids.com (“Campster,” “us”, “our”, or “we”) are a digital service for families with children/kids. As proponents of youth activities, we aim to be the best place for families to plan youth activities through our proprietary organized services and our technology-enabled platforms, websites (e.g., https://campster.kids), mobile applications (i.e., “App”) and related online and offline services (collectively, the “Services”), which provide electronic content, functionality, features and applications (collectively, “Materials”) to our users (“Users” or “you”).

This Privacy Policy (the “Policy”) describes how we collect, use, share, update and secure personal information in connection with our Services, and your choices regarding such information, including with respect to SMS, emails, social media, marketing campaigns and digital and online advertising (collectively, our “Online Channels”).

Please read the Privacy Policy carefully before you start to use our Services. By using the Services, you agree to be bound and abide by our posted Terms of Use, which incorporates by reference this Policy and other applicable terms (collectively, the “Terms”). If you do not agree to the Terms, including this Policy, or if you violate them in any way, your right to access or use the Services is terminated. We reserve the right, in our sole discretion, to modify, alter or otherwise update our Terms, including this Policy, from time-to-time in our discretion by posting an updated version through the Services, and by re-accepting the Terms or using the Services afterwards, you agree to such updates.

1. Campster Services, Groups and Users

1.1 Our Services

Our Services can be used for various purposes, including among other things to organize and manage youth acitivities with a family or group (a “Group”), maintain a profile or list of the children/kids participating in youth activities (each, a “Kid”) along with associated information about Kids and Groups, such their expected participation and preferences in youth activities or camps (the “Camps”) and record media content. By using the Services, our Users can use available features and functionality such as (i) selecting favorites, (ii) searching; (iii) engage with other Users such as family and friends (iv) other features and functionality that may be made available through the Services.

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​In the course of providing the Services, we also receive information about Users themselves, such as Account data and other Services-related information associated with a particular User as described in the Terms, including this Policy (“User Data”). Our Services may also use information we receive from our legal affiliates, or information and content received from third parties and licensed to us, such as camps, media, and any other businesses we partner with.

1.2 Our Users

‍Our Services are organized around a few types of Users:

  • “Registered User” refers to a User who provides certain information (name, email address and password) to create a Campster account (“Account”) and access certain password-protected portions of the Services, such as User Content restricted to Registered Users associated with a particular Group;

  • “Group Admin” is a Registered User with administrator access to manage one or more Group(s); and

  • “Guest” refers to a User who accesses only portions of our Services that do not require any Account or other login (e.g., our public-facing website).

1.3 How we handle personal information

Any Personal Information collected by us in regard to Users, Kids and any other individual in connection with the Services (including both User Data and Kid Data) will be maintained in accordance with our Terms, including this Policy. As discussed below, Group Admins are generally responsible for their Kid Data.

2. How we collect information 

We may collect information about individuals by various means, including:

  • Directly from Users, both online (e.g., website, App) and offline (e.g., in-person);

  • Through Users’ use of our Services; and

  • From our legal affiliates, third party sources, and from social media platforms that individuals may use to engage with us, for the purposes provided below and to supplement information we already possess.

3. Categories of information we collect 
 

Some of the information we collect through the Services is “Personal Information,” which generally means information that identifies an individual, and other information we associate with it. This may include a name, mailing address, e-mail address, credit/debit card information (and related payment information) and/or telephone number. We collect several categories of Personal Information as described further below.

3.1 Information You or other Users Provide

Most of the Personal Information we maintain is received directly from our Users

  • Profile and subscription information, such as a name, email address and password, mailing address, e-mail address, phone number, and usage and subscription preferences, which may include signing up to some of our Services or communications from us;

  • Transactional information including payment information and purchase history if we provide the ability to make purchases through the Services;

  • Survey information in response to questions we may send through the Services, including for feedback and research purposes;

  • Communications with us, such as via e-mail, mail, phone or other channels;

  • Offline activity when directly engaging with us, if any; and

  • Online User Activity described in the next section.

If you provide us with information regarding another individual (such as a Kid), you represent that you have that person’s consent or any other legally-required consent to give us their information and to permit us to use their information in accordance with our Terms, including this Policy.

3.2 Information we Receive from Group Admins and Other Users

In addition to information you personally provide, Group Admins and other Users may provide us with Personal Information about you (as a Kid and/or User) including birth date, school, school district, scheduling information, relationships between individuals (e.g., whether a User is the friend/family member of a particular Kid). We do not generally control the manner in which Group Admins and others input, use, or share Personal Information used through the Services, including their respective third party service providers. You may contact Group Admins for more information.

3.3 Anonymized Information

‍In addition to collecting Personal Information as described above, we may collect information that does not identify you and is not associated with your Personal Information. We may also de-identify information so it no longer identifies you. We can aggregate and use such information to engage in analytics, marketing and other activities in a manner that does not use Personal Information and therefore not subject to this Policy.

4. Online User Activity

Cookies are a commonly-used web technology that allow websites to store and retrieve certain information on a user’s system, and track users’ online activities (collectively, “Online User Activity”). Similar functionality in Apps may be provided by Software Development Kits (SDKs). Together with vendors we use, we may collect Online User Activity concerning your use of our Services and Online Channels by such automated means, including but not limited to cookies, pixels, SDKs and other similar technologies (collectively, “Activity Tools”).

Activity Tools help us automatically identify you when you return to our Services or Online Channels, analyze traffic patterns, improve the Services, and determine what portions of the Services are popular or unpopular. We can also use such information to deliver customized content and advertising to users of the Services whose behavior indicates that they are interested in a particular subject area.

When you use the Services or Online Channels, the information we may collect by Activity Tools includes, for example:

  • Usage Details about your interaction with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, search terms, frequency of the visits, referring website addresses);

  • Device Information including the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, mobile network information, and the device's telephone number); and

  • Location information where you choose to provide the Services with access to information about your device’s location.

We may also ask advertisers or other partners to serve ads or services to you through the Services or on third party apps/websites, which may use Activity Tools placed by us or the third party. If a User does not want information collected through the use of cookies, most browsers allow the visitor to reject cookies, but if you choose to decline cookies, you may not be able to fully experience the interactive features our Services provide.

5. Children's Information

Our Services are intended for a general audience and are not directed toward children under the age of 18. Users cannot be under 18 and must be of legal age to accept our Terms and create an Account.

We do not knowingly collect Personal Information from children under the age of 18 without express guardian or parent consent; however if your child is registered as a Kid with a Group Admin, they or you may provide relevant  Kid Data to us to the extent permitted by law. By providing such information to us or the Group Admin, you expressly consent to use of the Kid Data as contemplated for the Services and provided under the Terms. If you are a parent or guardian and believe we have unauthorized information about your child under the age of 18, please contact us as provided below.

If you are a California resident under the age of 18, do not share any Personal Information on any public content channel we may offer (e.g., social media). If you do post any such information, you can request removal by contacting us as provided below.

6. How we use personal information 

We may use the information we obtain about you for purposes allowed by applicable laws and our Terms, including:

  • Provide our Services to you, including to maintain your Account, manage any purchases or transactions, and facilitate your engagement with Groups and other Users;

  • Enable Group Admins and other Users to utilize available features and functionality in the Services;

  • Respond to your requests, questions and comments and provide customer support;

  • Offer and administer any surveys, sweepstakes, contests or promotions we provide;

  • Monitor the performance of our Services and Online Channels including metrics such as total number of visitors, traffic, and demographic patterns;

  • Communicate with you, and tailor the content we display to you in our Services, Online Channels and communications, including advertising and offering products or services that we believe may be of interest to you;

  • Operate, evaluate and improve our Services and Online Channels (including research and analysis to develop new or expanded services), and diagnose or fix technology or engagement issues;

  • Analyze and enhance our communications and strategies (including by identifying when emails sent to you have been received and read);

  • Protect the quality, security and integrity of our Services, Online Channels and overall business practices;

  • As may otherwise be disclosed at the time of collection.

We may combine certain Personal Information and non-personal information collected online and offline, including information collected from third parties, in which case it is treated as Personal Information. We may also collect or convert information to an anonymized or aggregate format, in which case it is not Personal Information, and may be used or shared for many purposes such as research, analysis, modeling, marketing, and improvement of our Services.

7. How we provide and or share personal information to others

We may share information (including your Personal Information) as follows, consistent with this Policy and applicable laws:

  • Group-related User Data. We may provide some of your User Data (such as name and email address) with a Group Admin  at your direction, such as if you request access to User Content associated with a Group or Kid they manage. They may choose to share such information with other Users, an Organization, or the public. You can contact the Group Admin for more information.

  • Special Camps. If you voluntarily participate in a camp, promotion or special opportunity provided in part by a third party, we may disclose your contact information and participation with that third party.

  • Service Providers. We may share your information with service providers that we believe need the information to perform a technology, business, or other professional function for us (examples include IT services, maintenance and hosting of our Services, payment processors, shipping and returns partners, marketing partners, various companies that work with us to improve or provide our Services including advertising networks and data analytics providers, and other service providers). We only provide such vendors with information so they can perform their required functions on our behalf. While we are not involved in the day-to-day operations of such businesses and providers, our agreements generally obligate them to use reasonable methods to keep any Personal Information safe and secure, and not use such Personal Information for purposes other than providing their applicable services, or as otherwise described in this Policy. However, even if a third party business or service provider is performing business operations on our behalf, if you have an independent relationship with such third party business or service provider, its use of your information may be governed by its independent relationship with you, and we are not responsible for such use.

  • Legal, Security and Safety Needs. We also may disclose information about you (i) if we are required to do so by law or legal process, (ii) when we believe disclosure is necessary to prevent harm or financial loss, (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity; or (iv) under exigent circumstances to protect the personal safety of our staff, Users or the public.

  • Corporate Transactions. We may transfer Personal Information we maintain in the event we sell or transfer all or a portion of our business or assets.

  • Advertising Partners. To the extent permitted by law and as described below in the Interest-Based Advertising section below, we may share identifying information, including Online User Activity and/or transaction information through targeting cookies and/or data extracts. You can always opt-out of this sharing as described below. Where you have not opted-out of sharing, we may share your contact information with third parties that we believe may have services or products that may be of interest to you

​Where appropriate, we will limit sharing of your information in accordance with the choices you have provided us and applicable law.

8. Your privacy choices

We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.

  • Marketing Emails: From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. You may choose not to receive marketing emails from us by clicking on the unsubscribe link in the marketing emails you receive from us. Even if you opt out of receiving such communications, we will continue sending you non-marketing email communications, such as administrative or transaction alerts, or information about changes to our terms of service.

  • Cookies: Web browsers may offer users the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Services may not function correctly.

  • Targeted Advertising: As described above, we may potentially work with specific consumer brands, advertising businesses and other third parties, who receive information about your online activities or other information through third party cookies and/or data extracts we provide. Our Services endeavor to process Global Privacy Control signals from web browsers.

  • User Account: You may request that your Account and information be deleted via the App in your Profile. You may also terminate your Account (if any) by contacting us as provided below. We may retain any Account information for internal purposes and as otherwise provided in this Policy and our Terms, to the extent permitted by applicable law.

  • Location Information. When you visit our website, they may collect general location information from your IP address and your specific location information (latitude and longitude) from your browser. You may block such sharing of location information in your browser, although such opt-outs and browser settings do not limit our ability to use your general location obtained via IP address.

  • App Notifications. You may at any time opt out from further App push notifications by adjusting the permissions in your mobile device. To halt in-App notifications, you may discontinue use of the app, or uninstall the app from your mobile device.

9. How to update your information

For certain types of information, we offer you several ways to access or update such information:

  • You can login to your Account, if you have one, and update your information and communication preferences provided there.  You can also contact us as provided below to request updates to your Account.

  • Please contact the relevant Group Admin to request any changes in connection with User Content or information associated with a Group or Kid. Closing your Account may not affect User Content or information associated with a Group or Kid, which is subject to discretion by the relevant Group Admin.

We may refuse requests that are unreasonably repetitive, require disproportionate technical efforts, risk the privacy of others or are impractical. After terminating an Account, or updating or deleting any of your information, we may retain residual copies on our servers and back-up systems to the extent permitted by law.

10. Security and Retention

We implement a variety of security measures designed to protect Personal Information and transactions we process. Our Services utilize encryption technology to protect Personal Information that we transport across the internet. Accounts are password protected with restricted access. While no company can guarantee the security of your information, we use physical, administrative and technical controls that are generally consistent with industry practices to mitigate such risks. We will make any legally required disclosures in the event of any compromise of Personal Information. To the extent the law allows us to provide such notification via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.We retain Personal Information based on a number of factors, including (i) for business purposes such as for as long as your Account is active, as long as is reasonably necessary to provide you with our products and services, and for the other purposes we use your information as described above, and (ii) as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time.

11. Links to Other Websites and Services

Our Services may contain links to other websites or online services, including social media platforms. Please be aware that we are not responsible for the content or privacy practices of such other websites or online services, and we encourage you to be aware when you leave our Services and to read the privacy statements of any other website or online service that collects Personal Information.You may see us promoted by other businesses on various websites, web pages, social media and other platforms. Please note that we do not always have complete information about where our brand may be displayed or promoted, and if you believe that we are featured in venues that are inappropriate or offensive, please contact us.

12. State-specific notices

12.1 Residents of California, Virginia, Colorado, Utah and Connecticut

This Section is provided specifically for California, Virginia, Colorado, Utah and Connecticut residents. In addition to the disclosures provided in this Policy, if you are a California or Virginia resident you can exercise certain additional rights regarding your Personal Information:

  • You may request a copy of the following: (1) the categories of Personal Information we collected about you; (2) the categories of sources from which the Personal Information is collected; (3) the business or commercial purpose for collecting or selling (if applicable) the Personal Information; (4) the categories of third parties with whom we shared Personal Information, and the categories of Personal Information shared; and (5) the specific pieces of your Personal Information that we have collected, used, disclosed, or sold.

  • You may request that we (and our service providers) correct your Personal Information if it is inaccurate or delete your Personal Information. Note that deletion requests are subject to certain limitations, for example, we may retain Personal Information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, to process transactions and facilitate customer requests, and for certain other internal business purposes described in our Privacy Policy.

If you have an Account with us, you may access certain Personal Information (such as profile and transaction information) directly through your Account after logging in to the Services, and may update and correct certain profile information as well. Otherwise, to request a copy of Personal Information we have collected about you, to request a correction of your information, or to request that the your information be deleted, please submit your request to info@campster.kids. You may authorize another person (your “agent”) to submit a request on your behalf the same way. Shortly after you (or your agent) submit a request, we will check our records for matching information and contact you (via email at the email address provided during submission of your request) with instructions on how to verify the request before we fulfill it. We will aim to complete your requests as soon as reasonably practicable and consistent with any applicable laws. Note that you can close an Account or opt out of email or marketing lists as provided above.

Note that we will endeavor to fulfill the above requests with respect to User Data. As described above, we do not generally control the manner in which you, Group Admins, and other Users supply information to Campster. Please contact the relevant Team Admin  directly for more information about how they use data they manage.

‍California, Virginia, Colorado, Utah and Connecticut residents have the right at any time to opt out of (i) selling or sharing of your Personal Information to third parties, and (ii) targeted advertising through third parties. Specifically with respect to your User Data as described above:

  • We may provide certain Personal Information to specific consumer brands, advertising businesses and other third parties, such as to provide targeted advertising, customer analytics, a more personalized experience and special offers to you. Specifically, identifying information, Online User Activity (as described above) and/or transaction information may be shared through targeting cookies and data extracts. We may benefit from these activities.

Privacy laws may provide you with other opt-out rights which are inapplicable to us.
We may not, and will not, discriminate against any customer for exercising their privacy rights, including those provided by the applicable privacy laws. Please note that we may otherwise continue to share your Personal Information with our affiliates and service providers, and as otherwise directed by you, for the purposes described in our Privacy Policy.

If we deny a privacy request, you may appeal the decision to us at the contact information provided below. To the extent possible, please describe the basis for your appeal and if there is any specific Personal Information that concern you. We will endeavor to provide a prompt response.

12.2 Residents of California Only

This Section is provided specifically for California residents.

  • Financial Incentives. We do not generally provide a loyalty program or other financial incentive in return for the collection or use of Personal Information. On some occasions we may engage in a limited-time marketing event, promotional offer or discount on Fees that includes a registration or other collection of Personal Information, and we will disclose the benefits and terms of that promotion at the time of collection.

  • Privacy rights requests for non-Users. California privacy rights apply to all individuals (not just Users). All such individuals who are California residents can request additional information about our privacy practices with respect to their information, as well as make the access, deletion, correction and opt-out requests described above, by contacting us as directed below. Please provide sufficient information that we can identify you, and be aware that we may employ a more extensive authentication process to verify your identity before responding to your request.

  • Do Not Track. Do Not Track (DNT) is a privacy preference you can set in most browsers  but there is no standard interpretation or practice for responding to DNT signals (see https://allaboutdnt.com/ for more information), and we therefore handle all user information consistent with this Privacy Policy. As described above, we do endeavor support browser GPC signals, offer manual cookie opt-out for third party targeting cookies, and you can also opt-out of third party data extracts by submitting a “Do Not Sell” request.

  • California Privacy Rights - Direct Marketing. You have the right to request information from us regarding the manner in which we share certain categories of your Personal Information with third parties, for the third parties’ direct marketing purposes. California law provides you with the right to submit a request to us at our designated address and receive the following information: (1) The categories of Personal Information we disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year; (2) The names and addresses of third parties that received such information; and (3) If the nature of a third party’s business cannot be reasonably determined from the third party's name, examples of the products or services marketed. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. Our designated email address for such a request is provided in the contact information below.

  • California Privacy Rights - California Minors. As stated above, our Services are intended for a general audience and not directed toward children.  Our Services allow Registered Users to supply data, and any Registered User who is a California resident under the age of 18 may contact us as directed below to request that we remove or anonymize such data to the extent required by California law, although as noted above that data is controlled by a relevant Team’s Team Admin or Organization.

12.3 Residents of Colorado, Connecticut and Virginia

The additional disclosure in this Section is provided particularly for Colorado, Connecticut and Virginia residents. If we deny a rights request you submit as provided above, and after you appeal the denial you are unsatisfied with our response, you can raise your concerns with your state’s Office of the Attorney General.

12.4 Nevada Residents

Please note that we do not sell Personal Information as defined by Nevada law (Nevada Revised Statutes, Chapter 603A, Section 1.6), but you can submit a request to us as directed below regarding the sale of such information.

13. International Data Transfers and Use

Our Services are controlled by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than those of the United States. Any information you provide through use of the Services may be stored and processed, transferred between and accessed from the United States and other countries which may not guarantee the same level of protection of Personal Information as the one in which you reside. However, we will handle your Personal Information in accordance with this Privacy Policy regardless of where your Personal Information is stored or accessed.

14. Contacting Us

If you have any questions, concerns or comments about this Privacy Policy or our privacy practices, please email us at info@campster.kids.This Privacy Policy was last updated Jan 12, 2024.

Campster.kids

PO Box 201771

Denver, CO 80220-9998

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